FAQ
We currently pass credit card data to the payment gateway via an import file. How is eAuthorize different, can it help us?
Monday, February 8th, 2010 | FAQ, eAuthorize 3.5, eAuthorize 4.0, eAuthorize 5.0 | Comments Off
If you are currently exporting your transactions from your database in a file, uploading that specially formatted file to a payment processor, and then the processor is running the transactions, eAuthorize can helpThe advantage of eAuthorize is that it will send the transaction straight from the database to the gateway, and eAuthorize will be able to receive an immediate response back from the payment gateway as to whether the charge was approved or not. So, it’s instantaneous and it allows the scripting in the database to check the result of the charge so different things can be done depending on the result of the charge request. These are things you can’t do when you’re batch processing them via an upload file.
Phishing Email Scam Authorize.Net
Saturday, February 6th, 2010 | General, eAuthorize 3.5, eAuthorize 4.0, eAuthorize 5.0 | Comments Off
We been alerted to a phishing email that many of Authroize.net merchants have been receiving. It appears to come from Authorize.Net and wants you to click a link to reactivate your account. Please don’t do this! If you receive any email that raises concerns with you, please contact Authroize.net immediately!Here is what the email looks like:
Dear Authorize Customer,
We are sorry to inform you that your online services are expired, and must be renewed immediately, if you intend to use these services in the future, and prevent any similarly situations you must take action at once!
Sign in to begin the verification process.
THIS IS NOT FROM AUTHORIZE.NET
eAuthorize 5.1.3 – Bug Fix Release
Monday, February 1st, 2010 | FAQ, eAuthorize 5.0 | Comments Off
The purpose of this release is to correct three bugs that have come to our attention since the initial release of this product. These fixes are specifically for the the Paypal Gateway, as no other gateways were impacted by these bugs. If you are not using the Paypal gateway, no action is required at this time.This release corrects the extra character problem which was causing additional characters to appear in Paypal settlement reports as wells as blocking AVS transactions on Paypal.
The release also corrects an improper formating issue which was causing test transaction to fail on the Paypal gateway.
If you are experiencing any of these issues with your eAuthorize 5.1 or 5.1.2 versions of the plug-in, simply download version 5.1.3 to resolve these problems.
eAuthorize 3.5 No Longer for Sale from our Website
Thursday, January 21st, 2010 | FAQ, eAuthorize 3.5 | Comments Off
Due to the recurring I/O exception error, and due to the recent changes to the PayPal gateway which render this product unusable on that gateway, we are removing this product for sale from our website.If you are a Windows user and using the Authorize.net gateway and need additional copies of the plug-in, please contact Sales.
eAuthorize 3.5 – I/O Exception Error
Thursday, January 21st, 2010 | FAQ, eAuthorize 3.5 | Comments Off
Over the last month we have been receiving more and more reports of an I/O Exception error which causes transactions to fail. The error seems to be limited to users running any Mac OS and using the Authorize.net gateway. The error appears to be occurring across versions of the Mac OS and compatible versions of FileMaker. Windows users on the Authorize.net gateway do not seem to be experiencing this error.We do not know what is causing this error. It could be a combination of a number of factors including but not limited to: product age, changes to the Mac OS or changes to the Authorize.net gateway.
We do know there appear to be two possible solutions for solving the problem.
1-Downgrade to version 3.0 of the plug-in. You can get the Mac version of the eAuthorize 3.0 plug-in by going to:
eAuthorize 3.0 Mac Download
Your existing 3.5 registration will work version 3.0. We are reasonable sure that this solution will work with up to version 7 of FileMaker and up to version 10 of the Mac OS. eAuthorize 3.0 will NOT work on an Intel Mac.
2- Upgrade to version 5.1 of the plug-in. Will eAuthorize 5.1 work for you? Yes, if you are using at least FileMaker 7 and a compatible Windows or Mac operating system. For more information on this product or to review requirements please see eAuthorize 5.1 Please be aware that there are some significant scripting changes that need to occur when upgrading from eAuthorize 3.5 to eAuthorize 5.1
eAuthorize 5.1 release targeted for September 1
Thursday, August 6th, 2009 | General, eAuthorize 5.0 | Comments Off
eAuthorize 5.1, which will be compatible with the update to the Payflow gateway service, is in the testing phase and all indicators point to a September 1, 2009 release date.According to our source at PayPal, “The official target date for the update [to the gateway] is September 1. Paypal will, of course make allowances for merchants who cannot meet this date. For this reason I would expect the old system to at least be up until the end of the year.”
eAuthorize 5 supports Windows and Mac and is compatible with the following versions of FileMaker:
For Windows, all releases of FileMaker Pro between versions 5 and 10 are supported.
For Mac, FileMaker Pro 7, 8, 8.5, 9 and 10 are supported.
There is no charge for this upgrade IF you have purchased eAuthorize 5 within thirty days of the release. If you have purchased eAuthorize 5 and it has been longer than thirty days from the release date, the upgrade price will be $29.95 per user. If you are upgrading from other versions of eAuthorize, the upgrade price is $100.00 per user.
COMING SOON – eAuthorize 5 with upgraded Versign/PayPal compatibility
Tuesday, July 28th, 2009 | General, eAuthorize 3.5, eAuthorize 5.0 | Comments Off
As many of you know, Verisign/PayPal has announced changes to their gateway this year. These changes are scheduled to take place in September. We are currently working to make sure that our eAuthorize 5.0 plug-in is compliant with the changes being made with Verisign/Paypal, and are in the testing phase of the new release. Please note that we will NOT be upgrading eAuthorize 3.5eAuthorize 5 supports Windows and Mac and is compatible with the following versions of FileMaker:
For Windows, all releases of FileMaker Pro between versions 5 and 10 are supported.
For Mac, FileMaker Pro 7, 8, 8.5, 9 and 10 are supported.
There is no charge for this upgrade if you purchased eAuthorize 5 within thirty days of the release. If you have purchased eAuthorize 5 and it has been longer than thirty days from the date of the release, there will be a nominal fee.
